Cancelling or Freezing

How do I cancel my membership?
You can request a cancellation of your membership by submitting a cancellation request via our contact us page, once complete our membership team will proce...
Wed, 7 Jul, 2021 at 4:35 PM
Can I freeze my membership?
Yes, if you can't use our clubs at this time we offer a membership freeze at £5 per month, this is for a minimum of 3 months, and a maximum of 6 months...
Wed, 2 Jun, 2021 at 2:15 PM
I paid for an annual membership, how do I get a refund?
All members have a 14-day cooling off period in which they can change their mind and are entitled to a refund. To request this, simply complete a cancellati...
Tue, 1 Jun, 2021 at 10:43 AM
What does a "3 month cancellation period" mean?
Some of our members have joined on a 6 month minimum term contract, with a 3 month cancellation period. This means that the shortest period you can be a mem...
Tue, 1 Jun, 2021 at 10:45 AM
I submitted a membership cancellation request however I was still charged?
There are a number of reasons why this may have been including a cancellation period or the date of cancellation request. To find out exactly why, you will ...
Tue, 1 Jun, 2021 at 10:46 AM
Can I reverse my cancellation request?
Yes, to revoke a membership cancellation request, please speak to a team member within your club who can process this for you.
Tue, 1 Jun, 2021 at 10:47 AM